of AZEN B.V., Ballindamm 3, 20095 Hamburg, Germany
Email: info@azentech.nl
These Terms and Conditions (T&C) apply to all contracts concluded via the AZEN B.V. website (hereinafter referred to as the Provider) with customers (hereinafter referred to as the Customer). Deviating or supplementary conditions of the Customer are not recognized unless the Provider has expressly agreed to them in writing.
AZEN B.V. provides software development services and offers various service packages that can be purchased via the website. These T&C govern the purchase and use of these products and services.
3.1 The presentation of services and packages on the website does not constitute a legally binding offer but rather an invitation for the Customer to submit a binding offer.
3.2 By placing an order for a package or service via the Buy button, the Customer submits a binding offer to conclude a contract. The contract is concluded when the Provider accepts the offer, usually by email.
4.1 The exact scope of the service packages is specified in the respective product description on the website.
4.2 The Provider reserves the right to modify or improve services, provided this is reasonable for the Customer and does not compromise the contractual purpose.
4.3 Delivery of software and digital content is exclusively electronic, e.g., via download or email.
5.1 Prices for services and packages are displayed on the website and are subject to statutory VAT unless otherwise stated.
5.2 Payment is due immediately upon conclusion of the contract. The Customer may use the payment methods offered on the website.
5.3 The Provider reserves the right to restrict access to services or software until full payment has been received.
6.1 The Customer agrees to provide all information and documents necessary for the provision of services in a timely manner.
6.2 Delays caused by the Customers failure to provide necessary information may result in extensions of agreed delivery times.
7.1 Upon provision of the software, the Customer is granted a simple, non-transferable right to use it for its intended purpose.
7.2 The Customer may not transfer, sell, rent, or otherwise exploit the software without the Providers explicit consent.
8.1 AZEN B.V. warrants that the delivered products and services conform to the agreed specifications.
8.2 Obvious defects must be reported in writing immediately upon receipt of the services. The Provider reserves the right to rectification.
8.3 The Provider is liable only for damages resulting from intentional or grossly negligent breaches of contract. In the case of slight negligence, liability is limited to breaches of essential contractual obligations (cardinal duties) and to foreseeable, typical damages.
If the Customer is a consumer, they are entitled to a statutory right of withdrawal. Details are provided in the withdrawal policy below.
10.1 Both parties agree to treat all information obtained during the contractual relationship as confidential.
10.2 The processing of personal data is carried out in compliance with applicable data protection laws. Further details are provided in our Privacy Policy.
11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 The place of jurisdiction is the registered office of AZEN B.V., provided the Customer is a merchant or a legal entity under public law.
11.3 If any provision of these T&C is invalid, the validity of the remaining provisions remains unaffected.
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the date of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (AZEN B.V., Ballindamm 3, 20095 Hamburg, Email: info@azentech.nl) via a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (except for additional costs resulting from choosing a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the date on which we received your withdrawal notice.